Classification and routing
Every application recognised and routed to the right office in seconds, with motivated, traceable priorities.
Sectors · Public sector
Certain timelines, for every file.
Agents classify, route and prepare case files; officials decide. Response times are cut in half without touching headcount.
The bottleneck is not the people. It is the triage.
Thousands of applications, dozens of offices, systems that do not talk: most of a file’s lifetime is spent waiting to be routed, not being processed. The data to remove that wait already exists, inside registries and case systems.
A single operating model of the organisation lets agents classify applications, assign them by priority and prepare the casework. The decision stays with the official, with the full context in front of them.
Sectors
An example, step by step.
data
Thousands of case files in the queue.
agent
The agent classifies and assigns them by priority.
outcome
Response times cut in half.
Where to start.
Data interoperability
Registry, records and case systems connected in a single model: the file assembles itself, without repeated requests to citizens.
Decision support
Casework prepared by agents and timelines monitored in real time: you see where the queue forms before it becomes a backlog.
Compliance first.
We work with local and central government, starting from Emilia-Romagna. Data processed in Europe, GDPR and AI Act by design, human control over every decision: that is how public automation should be built.
Other sectors
Manufacturing Energy Logistics Healthcare Defence
The first step
Operational from week one.
A real use case, on your data, in production. Then it grows, week after week.
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